Terms and Conditions
SHIPPING POLICY:
All orders are managed and sent within 24/48, the shipping date is recognized starting from the working day following that of the order.
No shipments of fresh goods will be made in the days preceding holidays and weekdays (for example Friday or Thursday in areas served in 48/h), however the fresh goods will be collected by suppliers, therefore shipped, on the first working day after the holiday and/or weekdays. (Example: an order placed on Friday will be sent on Monday)
All shipments are entrusted to trusted carriers, who will provide you with tracking of your shipment.
Usually, as already specified above, delivery takes place within the day following that of sending the orders, at the latest within 48/72h.
All fresh groceries are shipped only and exclusively with next day delivery, to guarantee the conservation and quality of the products.
Depending on the country and the category and/or nature, the goods could be free and/or subject to customs duties, we therefore invite the customer to consult the list of countries with customs obligations and the relative prices.
When a foodstuff is subject to duty, the customer will receive a customs invoice separate from that of the goods, which he will pay to the person in charge, together with the delivery of the goods.
This will be related to the taxes imposed by the pertinent state, therefore disbursements will be made to the customs and not in our favor.
For the complete regulation, we refer to the national and international laws and obligations regarding returns, refunds and shipments.
RETURNS POLICY:
Being food goods, therefore perishable, for various and obvious reasons, returns cannot be made.
For any refunds due to damage and/or defects found in the goods, the present irregularities must be immediately reported to the carrier and to our customer service.
Only in the case of our responsibility (therefore not the responsibility of third parties such as the courier), in addition to the reimbursement of the goods, we will issue an additional gift certificate that can be spent on the purchase of other products.
For the complete regulation, we refer to the national and international laws and obligations regarding returns, refunds and shipments.